Effective: September 9, 2026
This Policy sets out the procedure for refunding funds that remain on the User's balance in the Voice kit API service (the "Service") and have not been spent on the monthly plan.
The refundable amount is the balance of funds on the Service that was added by the User and has not been spent on the monthly plan. Funds already charged for an activated billing period are not refundable.
To request a refund, the User sends a request to support@ttsapi.ru from the email address linked to their account. The request must include the account email, the refund amount, and payment details for the transfer.
The refund is made using the same method as the original payment where technically possible: card payments are refunded to the same card through the payment provider, and crypto payments are refunded to the wallet specified by the User. The Administration reviews the request and issues the refund within 10 (ten) business days of receiving it.
The Administration may refuse a refund if the request was not sent from the email linked to the account, if the funds have already been spent on the plan, or if there are signs of a breach of the User Agreement or applicable law.
The Administration may update this Policy. The new version takes effect once published on this page.
Refund requests and questions: support@ttsapi.ru.